Support: the Torek mobile app

What the Torek app is

The app is for people who work with equipment: drivers, mechanics and their managers. It records defects with photos, runs tasks and inspections, keeps trip sheets and fuel fill-ups, and shows equipment details. Records can be created offline and are sent once the phone is back online.

Getting an account and signing in

1. Your employer's administrator creates your account. You cannot sign up in the app.
2. You get an invitation or a temporary password. Usually an invitation email arrives at your work address with a link to set your own password (the link is valid for 72 hours). Otherwise the administrator gives you your work email address and a temporary password.
3. Sign in to the app with your work email and password. The same account works in the browser at your company's Torek address (e.g. company.torek.eu).

Invitation link expired? Ask your administrator to set a temporary password for you.

Forgot your password?

1. In a browser, open your company's Torek address (e.g. company.torek.eu) and click the forgot-password link on the sign-in screen.
2. Enter your work email address and request the reset link.
3. You will get an email with a link to set a new password. The link is valid for 1 hour.

No email? Check your spam folder. If it is not there either, ask your administrator — they can set a temporary password for you.

Where to download the app

• Android: torek.eu/programele (page in Lithuanian). Android 7 or newer.
• iPhone: in preparation.

Account and data deletion

This applies to the Torek app (developer: MB Torek).

1. Ask your administrator. Employee accounts are created and removed by the employer's administrator, so ask them to remove your account first.
2. Or email us. Write to info@torek.eu from the account's email address, name your company and say you want the account deleted. Torek passes the request to your employer (the data controller) and helps carry it out.
3. Or in the app. Settings (the icon at the top right of the home screen) → Profile → “Request account deletion”. Your administrator and Torek receive the request at once; it is answered within one month.

What is deleted: once the account is removed, your personal data (account details, notification tokens, sign-in data) is deleted or anonymised within 30 days.

What is kept: records your employer must keep for accounting (e.g. trip sheets and fuel fill-ups) remain under the employer's document retention rules and legal retention periods. Deleted data disappears from backups at the end of their retention cycle.

On the phone: signing out of the app deletes the sign-in data, the local copy of your data and the notification token. Uninstalling the app removes all of its data from the phone.

More in the app privacy policy and the platform privacy policy.

Contact